Delivery Information
TERMINOLOGY
“We”, “us”, “our”, “ “seller” and “vendor” refers to Chillihead.
"Consumer", "customer", refers to "you" who buys from us online.
"Goods" and "item" refer to the "product" purchased from us online.
PACKAGING
All our seeds are sold in lots of no less than 10 seeds per packet. All seeds are packaged in zip lock bags ±40x60mm. Each zip lock bag is labeled with Common Name, Scientific Name and Storing Instructions. Depending on the size of your order and your choice of delivery, your order will be dispatched in either a Flyer (Courier Sleeve) or box.
PROCESSING
The website will notify you via email as your order is processed to keep you informed.
- On placing the order online, the website will send an order confirmation and banking details for you to make EFT payment.
- It is important you send us your proof of payment as soon as is possible to avoid any delays.
- On receiving your order, we will start processing your order.
- The website will notify as soon as we have processed your order and your order is awaiting dispatch to the Couriers.
- Once we are in receipt of your proof of payment/payment, we will dispatch your order to the Couriers. PLEASE NOTE: No orders will be dispatch until we are in receipt of payment.
HOW LONG DOES THIS TAKE?
- Orders are processed as quickly as possible (depending on size of order 1-2 business hours).
- In exceptional cases where there is a lead time indicated for goods that need to be made once ordered, this can take longer.
- Orders are processed during business hours ONLY. No orders are processed on weekends or public holidays.
DELIVERY INFORMATION
The onus is on you, the client, to ensure that the information you provide us with is correct and current at the time of order. Failure to provide us with the correct personal information may result in orders not being processed, delayed or your order/shipment being lost. As we can only go on the information you provide us with, we will not take any responsibility for the loss of your order/shipment due to incorrect/incomplete information being provided. Any orders that are re-routed back to us will result in additional costs for handling and re-sending the parcel out again again.
When you submit your order, you are presented with a final visual of your delivery information. Please ensure we have these correct details:
- First & Last Name of recipient
- Contact Number
- Company Name (If applicable)
- Complex Name, Building Name, Unit No
- Street Address
- Suburb (VERY IMPORTANT)
- City
- Area Code
- Province
ORDER DETAILS
The onus is on you, the client, to ensure that the order you submit to us is correct.
When you submit your order, you are presented with a final visual of your order information. Please ensure you have checked that your order contains:
- Correct Products – no incorrect, missing or unwanted products
- Correct Quantities for each item ordered
COLLECTIONS
We do not allow for collections. No exceptions. All our goods are shipped.
DELIVERY OPTIONS
INTERNATIONAL
We do not ship Internationally (outside South Africa). No exceptions.
DOMESTIC (SOUTH AFRICA)
All deliveries within South Africa are executed through reputable Courier services. There are a number of options for delivery. These will be presented to you at time of checking out your order from the site. These will depend on your order (Size/volume and weight), your location and final destination of the delivery. The options are follows:
GAUTENG
We are based in Gauteng. There are a number of options for delivery:
PUDO 2 PUDO LOCKER
Your order will be delivered anywhere within Gauteng to a Pudo Locker of your choosing.
Max Size: 60x41x41cm
Max Weight: 20kg
Delivery Time: (Main Centres): 1-2 Days (Outlying Areas): 2-3 Days* ***
Price: Will be calculated at checkout.
THE COURIER GUY GAUTENG FLYER
Your order will be delivered to an address of your choice within Gauteng (Gauteng ONLY).
Max Size: Flyer (Courier Sleeve)
Max Weight: 2kg
Delivery Time: Same Day Flyer (Order & Payment received before 08:00 weekdays): Overnight Flyer (Order & Payment received before 13:00 weekdays)* **
Price: Will be calculated at checkout.
PUDO 2 DOOR
Your order will be delivered to an address of your choice.
Max Size: Various Options Available
Max Weight: Various Options Available
Delivery Time: (Main Centres): 2-3 Days (Outlying Areas): 3-5 Days*
Price: Will be calculated at checkout.
POSTNET 2 POSTNET
Your order will be delivered to a POSTNET branch of your choice.
Max Size: 50x40x25cm Volume Max: 5000
Max Weight: 5Kg
Delivery Time: 3-5 Days*
Price: Will be calculated at checkout.
THE COURIER GUY GAUTENG BOX
Your order will be delivered to an address of your choice within Gauteng (Gauteng ONLY).
Max Size: 50x50x50cm Volume Max:
Max Weight: 5kg
Delivery Time: 1-2 Days*
Price: Will be calculated at checkout.
NATIONAL (OUTSIDE GAUTENG)
There are a number of options for National delivery:
PUDO 2 PUDO LOCKER
Your order will be delivered anywhere within Gauteng to a Pudo Locker of your choosing.
Max Size: 60x41x41cm
Max Weight: 20kg
Delivery Time: : (Main Centres): 2-3 Days (Outlying Areas): 3-5 Days* ***
Price: Will be calculated at checkout.
PUDO 2 DOOR
Your order will be delivered to an address of your choice.
Max Size: Various Options Available
Max Weight: Various Options Available
Delivery Time: (Main Centres): 2-3 Days (Outlying Areas): 3-5 Days*
Price: Will be calculated at checkout.
POSTNET 2 POSTNET
Your order will be delivered to a POSTNET branch of your choice.
Max Size: 50x40x25cm Volume Max: 5000
Max Weight: 5Kg
Delivery Time: 3-5 Days*
Price: Will be calculated at checkout.
THE COURIER GUY NATIONAL OVERNIGHT FLYER
Your order will be delivered to an address of your choice within South Africa.
Max Size: Flyer (Courier Sleeve)
Max Weight: 2kg
Delivery Time: (Main Centres): 1-2 Days (Outlying Areas): 2-3 Days*
Price: Will be calculated at checkout.
Disclaimer:
* These are timelines given by the Couriers. We have no control over the delivery times. These timelines will be subject to change in the event of unforeseen delays (but not limited to) strike action, transport issues, power outages, courier error, holidays, disasters, riots etc which may delay delivery. Chillihead takes no responsibility for delivery times. All times given are during weekdays. No dispatches or collections are made during the weekend or on public holidays.
** The Gauteng Same Day Flyer service is only offered to select parts of Gauteng (not all areas). Areas in Gauteng that are not serviced same day will be serviced overnight. For further details please see the THE COURIER GUY SAME DAY DELIVERY MAP
*** Pudo 2 Pudo Locker deliveries have to be collected within 36 hours from notification of delivery. Failure to do so will result in items being returned to sender (Chillihead). In the vent that an order is returned to Chillihead. The order will have to be dispatched again at the customers expense.
ORDER CUT OFF TIMES FOR DISPATCH
Orders are dispatched every working day. Dispatches take place in the morning and afternoon. For orders to be dispatched to the Couriers we require orders & payments to be received by 08:00am & 13:00pm daily (weekdays) to make the respective order dispatch times. No orders are dispatched on weekends.
COURIER RESTRICTIONS
Our couriers will only deliver to physical addresses or Pudo Lockers.
The couriers do not deliver to PO Boxes.
COURIER ADDITIONAL CHARGES
The Couriers may levy additional charges for shipping to:
- High risk areas
- Access Restricted Areas – such as Campuses, Government Buildings & Sites, Military Bases, Power Stations etc
- Remote Locations – Such as Plots & Farms without main road access.
These additional charges will be communicated to you as soon as we have been notified by the Couriers.
SHIPPING INSURANCE
“Shipping Insurance” can be purchased additionally when checking out your order.
“Shipping Insurance” will cover your order for damage, loss or theft while in transit with the shipping company.
The value of insuring your order will be worked out automatically and added additionally to your Invoice if selected and is based on the total value of your order.
If you have chosen to take out “Shipping Insurance” on your order, we will replace goods that were damaged or lost in transit and resend it to you.
If you have chosen not to take out “Shipping Insurance” on your order and it is damaged, lost or stolen while in transit, we will take no responsibility for the replacement of your order.
FREE DELIVERY
All local customers (South Africa) ordering Chilli seeds to the value of R500 or over will be eligible for free Shipping. This offer is valid in South Africa only and does not apply to International orders.
This offer applies to orders for SEEDS ONLY and is limited to 2kg in weight. This offer does not apply to orders comprising mixed products made up of products other than seeds.
Free Shipping is not applicable during sales.
Orders comprising products other than seeds will incur weight based charges.
Free local Shipping will be in the form of Pudo to Door delivery.
Should you wish to avail yourself of another shipping method other than the Pudo to Door service offered for Free Shipping, you can choose to do so when checking out. Alternate shipping methods however, will be for the customers account and at the full charge applicable.
FAILED ADDRESS DELIVERY
In the event that a delivery to an address can not be executed, for whatever reason, delivery will be rescheduled for the next working day.
On the third failed attempt, the order will be returned to sender (Chillihead).
In the vent that an order is returned to Chillihead. The order will have to be dispatched again at the customers expense.
FAILED ADDRESS DELIVERY DAMAGES
When a failed delivery takes place due the customer (you) not being available to take the order, we will not take any responsibility for damages. Your parcel is sent to ensure the shortest shortest travel time and handling time. When your parcel is returned to the depot, your parcel is subjected to additional risk of breakages due to additional travel and handling time. As a result, should any parcels be returned and then delivered damaged, we will not take any responsibility for breakages.
RETURNS / CLAIMS
In the event that you wish to claim/return any goods, please refer to our CLAIMS/RETURNS POLICY for further information.
Please see our TERMS & CONDITIONS for further information.
